Quality Improvement/Risk Management

Building a Safer, Stronger, More Caring Place

Through our Quality Improvement and Risk Management program, our team works to ensure every patient receives safe, high-quality, and compassionate care. We welcome every opportunity to listen to and learn from patient feedback, using it alongside data and best practices to guide our efforts toward excellence.

How Quality Improvement Works:

We continuously measure performance, review outcomes, and implement evidence-based changes to make care safer, more effective, and more patient-centered. Quality improvement projects are carried out through various work groups and committees, engaging staff from every department and every level of the organization to ensure diverse perspectives and ideas shape our progress.

How Risk Management Works:

We proactively identify and address potential risks that could impact patients, staff, or the organization. By investigating events, ensuring compliance with regulations, and promoting a culture of safety, we work to prevent harm before it occurs.

Patient Concerns:

Comment or Concern - Let Us know here.

We value your feedback and take all concerns seriously. If you have a concern about the care you receive at SMH, please follow these steps:

1. Speak with staff – Let the staff know about your concern.
2. Department Director – If your concern is not resolved to your satisfaction, ask to speak with the director of that department.
3. Formal Grievance – If you wish to file a grievance or formal complaint, please contact:

Email: kmobray@smdh.net
Phone: 573-729-6626

All concerns will be reviewed promptly.
If you prefer, you may also contact these external agencies:

Missouri Department of Health & Senior Services
Health Services Regulation
P.O. Box 570
Jefferson City, MO 65102-0570
Phone: 1-573-751-6303
Livanta LLC
BFCC-QIO Program, Region 7
10820 Guilford Rd, Suite 202
Annapolis, Junction, MD 20701-1105
Phone: 1-800-634-4557, Ext. 2470